Adapt

Support Business Hours

Adapt is staffed to operate between 7:00 a.m. and 7:00 p.m. CST Monday through Friday, excluding holidays.

Emergency Support

Emergency coverage is available 24 hours a day, 7 days a week, 365 days a year, including holidays. Emergency calls will receive a response within one hour of the initial support request. An emergency call is warranted if a site's primary Interaction Center® (IC) server is not running (or is not providing dial tone), or a site is unable to perform its core mission. For example, if a customer is a Call Center whose business model is to make outbound calls, and the Call Center is unable to make any outbound calls, it would qualify as an emergency call situation.

Upgrades

In the interest of providing our customers with the most reliable telephony solutions available, we are asking all Adapt customers to upgrade to IC 2.4 as soon as possible.

Interaction Center®, the sophisticated interaction management engine that is the foundation of Adapt's award-winning computer telephony solutions, is now available in Version 2.4. System upgrades for Enterprise Interaction Center® (EIC) and Customer Interaction Center® (CIC), the two products based on the Interaction Center platform, are also now available.

With the 2.4 release, Interactive Intelligence has implemented a new, robust regression testing methodology for all their updates to the code. To prevent confusion with pre-requisite hot fixes and direct file application, they have taken a new approach and every update for the I3 system is now a rolled up and thoroughly tested "service update" that makes application much easier. Additionally, their increased testing of all the individual code updates working in concert has produced much more reliable update cycles for the customer. I3 has remained dedicated to this new model and has been adding to their testing personnel every year to assure quality code updates.

If you are currently using an outdated version (version 2.2 or earlier), we recommend that you start the ball rolling on your 2.4 upgrade today. Simply stated, you can't afford not to upgrade your system this year.

Contacting Adapt Support

Support staff can be contacted by phone at 630 468-7600 or by e-mail at support@teamadapt.com.